Slot Planter Wooden Seed Trays and Planters with 25 Year Timber Guarantee

Slot Planter - Wooden Planters used as window box and herb planters

Slot Planter® - Terms and Conditions

The website at slotplanter.co.uk is owned by Colin & Kay Thompson trading as The Wooden Garden Obelisk Company a UK registered business partnership trading since 2013. Our terms and conditions have been composed to help establish peace of mind between you the customer and our business when placing orders to purchase goods and trade with Wooden Garden Obelisk via the slotplanter.co.uk website. All orders placed through this website shall be liable to adherence to the following terms and conditions.



Address, Telephone and Email

The Wooden Garden Obelisk Company
Unit 5 Tuddenham Hall Estate
Tuddenham
Ipswich
Suffolk
IP6 9DD

Tel: 01728 684433



General Overview

By purchasing goods via this site, you are entering into a contract with Colin & Kay Thompson, trading as: The Wooden Garden Obelisk Company



Products and Goods Offered for Sale

We design, build and offer the following products for sale: slot planters (wooden garden planters) . Reference to these items will be made using the term 'goods'.



Environmental Policy

Timber Sustainablity and Timber Policy

We source from timber merchants who supply certified and sustainable source timber products. When required as part of the RHS Timber Policy requirements for exhibiting our products at RHS Flower Shows, we submit details for the timber purchased and used to comply with the RHS strict guidelines and requirements for using wood sourced from certified and sustainable source.



MEDITE® TRICOYA® EXTREME





Placing Orders

RHS Chelsea Flower Show 2018: visiting the Wooden Garden Obelisk stand within Ranelagh Gardens.

Online Orders: When an order is placed online you will receive an email and payment receipt from PayPal.com

Telephone Orders: When an order is placed by telephone, we will take your order details and process your payment, after which we will send you an order confirmation email and payment receipt with the details of your order, you will need to check all the details. If any changes are required, you must tell us and put any changes in writing by email, whereby we will reply with any amendments.



Website Orders

By placing an order via this website, you undertake that all details you provide for the purpose of buying or ordering goods are correct. You are also undertaking that the credit or debit card or Paypal account that you are using is your own and that there are sufficient funds to cover the cost of the purchases made. It is your responsibility to inform us of any changes to the information that you have provided whilst placing your order as soon as possible. We may amend these Terms from time to time, and place the new version on the website. However, this will not affect existing orders which will be honoured. If you have any questions regarding these business terms please do not hesitate to contact us.




Cancellations

The Consumer Protection Regulations for distance selling within the United Kingdom, which includes buying goods via a website allow you to cancel your contract to purchase goods within 7 days from placement of your order to receive a full refund of any payments made. This does not apply directly to goods that are custom / bespoke made.

Order cancellations can be requested by email or telephone and must be CONFIRMED in writing by email or by post to facilitate this cancellation. You must send either a letter or email quoting the order details or reference, your name and address and details of payment made.

We reserve the right to cancel an order where there has been an online pricing error and will refund any payment made.

Orders placed in person (face to face) at RHS Flower Shows or any other location form a contract of sale and do not come with any right to cancelation.




Returns & Refund Policy

Notification must be made within 7 days of receipt of the goods in writing by email or by post, fully outlining the relevant issue or cause for concern that requires the return of the goods. Goods must be unused and in their original condition - we will not accept returns of used items. Upon receipt of the returned goods, we will issue a refund using the same payment method used at time of purchase. Your statutory rights are not affected by any of the Terms & Conditions outlined above.



Payment Information

You can make payment using the following methods: Debit or Credit card (online orders, telephone orders and chip and PIN when paying at Garden Shows). Orders and payments placed in person or via telephone are made using an approved secure payment card processing terminal supplied by and processed by Worldpay. Payment card details taken via telephone are entered directly into the payment terminal and are NOT stored. Orders placed online via the slotplanter.co.uk website use payment processing provided by Paypal.



Online Payments - PAYPAL

Payment cards accepted

PayPal Acceptance Mark

 




PCI DSS Compliance - valid until 07/10/2018

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Privacy Policy

Our privacy policy sets out how we use and protect any information that you give us when you use this website.



Slot Planter - Intellectual Property

Slot Planter® is a registered trademark owned by Colin & Kay Thompson

Slot Planter
is protected by Registered Designs 6026277 and 6033257

Slot Planter
innovative method of construction and assembly has a Patent Pending

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